Fast and dependable TikTok shipping is essential because no one likes waiting for their parcel (us included). With the digital shopping realm advancing at an unprecedented pace, we expect lightning-fast deliveries and a seamless shopping experience.
TikTok has astutely recognised this growing need for efficiency and has introduced TikTok Shipping, its very own shipping solution, to bridge the gap between sellers and customers.
In this guide, we’ll break down everything from tracking orders to contacting sellers and where to find tracking numbers.
Let’s get started!
Key Takeaways from this Post
Responding to the modern demand for swift and reliable deliveries, TikTok introduces its shipping solution, which bridges the gap between sellers and customers and enhances their TikTok Shop experience.
TikTok offers two distinct shipping processes. "Ship by Seller" allows sellers to handle packing and shipping, whereas "Ship by TikTok" involves a facilitated process with specific timeframes for order handling and carrier collection.
TikTok Shop features a user-friendly interface that aids in tracking and managing orders. Users can easily monitor their shipping status, and the platform collaborates with various carriers for deliveries, ensuring diverse and efficient delivery options for its users.
What is TikTok Global Shipping?
TikTok Global Shipping offers a seamless platform for purchasing products from sellers worldwide, facilitating secure international transactions. With this service, diverse goods from various countries present consumers with unique items not readily available in their local markets.
TikTok's shopping experience connects users to an international marketplace and fosters community through content and e-commerce.
Ship by Seller Explained
Ship by Seller entails a fulfilment process in which the seller assumes responsibility for packing and shipping the product. TikTok Shop offers a list of reputable carriers that sellers can choose from to ensure a smooth shipping process.
Ship by TikTok Explained
Ship by TikTok presents a hassle-free order fulfilment process offered by TikTok Shop. In this process, sellers are still responsible for packing the orders, but they must update the order status to "To Ship - Awaiting Collection" within two business days.
Once the package is ready, a designated carrier collects it within 1 to 2 business days. During the handover, both the seller and the carrier scan the package to ensure accuracy. The carrier updates the order status to "Shipped" within four business days from the confirmation of order payment.
How to Check TikTok Shop Orders
TikTok Shop has designed a user-friendly interface that simplifies the organisation and filtering of orders based on individual preferences. For instance, selecting "Pending-Unpaid" orders allows you to view orders awaiting payment, while "To Ship" orders indicate that payment has been received and it's time to proceed with shipping.
Here's a step-by-step guide on how to check TikTok orders:
- Begin by heading to the "Orders" section.
- Select "Manage Orders" from the available options.
- Inside the "All" tab, you'll find an extensive list of your orders.
- Each order is marked with its current status.
How Long Does TikTok Shop Take to Deliver?
The delivery time for a package varies depending on the chosen logistics type and carrier. Let's delve into the current delivery timelines for the UK and the US.
TikTok Shop Delivery in the US
The recommended ready-to-ship timeframe is within one business day after the order date, with a cut-off time for dispatch within three business days.
How long does TikTok Shop take to deliver in the US? Suppose seven business days have passed after the order date, and the order hasn't reached the "Shipped" status or hasn't been picked up or dropped off by the logistics service provider (LSP). In that case, TikTok Shop automatically cancels the order.
In the rare event that 30 calendar days have passed beyond the estimated delivery date, TikTok Shop will also automatically cancel the order.
TikTok Shop Delivery in the UK
For "Ship by Seller," orders must be "Shipped" within four business days of the order being placed and payment being confirmed by the platform. This status signifies that the package is in the hands of the logistics service provider and en route to the buyers.
With "Ship by TikTok," the platform plays a more direct role in shipping. All orders are expected to be "Ready to Ship" within two business days after the order placement and payment confirmation. Subsequently, the platform's shipping carrier picks up the order within 1 to 2 business days from the order date.
How long does TikTok shop take to deliver to the UK? In both fulfilment logistic types, deliveries in the UK should be expected around 11 business days after the order has been placed and confirmed. TikTok Shop has an auto-cancellation and refund policy to ensure buyers are kept on time should an order exceed this timeframe.
Who Delivers TikTok Parcels in the UK?
The following integrated carriers are the ones who deliver TikTok parcels in the UK:
- Royal Mail - 24® tracked / 48® tracked delivery method only
- Hermes/EVRI
- DPD UK
- Yodel
- Amazon Logistics
- Parcel2Go
- Parcel Force
- UK Mail
- UPS UK
- DHL UK
- FedEx UK
- APC Overnight
- Panther UK
- Arrow XL
- DX Delivery
How to Track TikTok Orders - TikTok Tracking Explained
Tracking orders on TikTok Shop is a breeze for e-commerce sellers, especially when you must update your customers on their order status and expected delivery times.
Here's how to navigate the tracking process:
- Go to your profile and navigate "Your Orders" below your bio section.
- Click on "View All" to access all orders.
- Click the specific order you're interested in, and you’ll be directed to the “Track Package” page.
- Scroll down, and you'll find comprehensive tracking information that lets you know whether it's been shipped, is currently in transit, or is out for delivery.
As your e-commerce store expands, keeping track of TikTok orders may become challenging due to the increasing number of transactions. Simplify this process with our complimentary 14-day integration service, seamlessly connecting your TikTok Shop to QuickBooks.
Where Do I Find My Parcel Tracking Number?
The parcel tracking number is conveniently located on the “Your Orders” page, just below the order details within the Track package page.
What Do The TikTok Tracking Statuses Mean?
Below are the TikTok tracking statuses and their meaning:
- Ready to Ship: The order is prepared and awaiting collection by the logistics service provider.
- Shipped: The package has been delivered to a logistics service provider and is in transit to the buyer.
- In Transit: What does in transit mean in TikTok Shop? The order is en route to the buyer, and the logistics company handles it.
- Delivered: The order has successfully reached the customer and is in their hands. Delivery is complete.
- Completed: This status indicates that the order has been delivered, returned, or refunded. The order journey has concluded.
- Pending-Unpaid: The order has been placed, but the buyer still needs to pay.
- Pending-On Hold: TikTok Shop provides a 60-minute buyer's remorse window for self-shipping orders where orders can be cancelled without notifying the seller. The "On Hold" status identifies orders within this window.
- Cancellation: Orders listed here have been cancelled for various reasons, whether by the customer, the seller, or the TikTok Shop, following specific guidelines.
Frequently Asked Questions (FAQs)
Let's address some of your most frequently asked questions.
My TikTok Shop Order Did Not Arrive - What Do I Do?
To resolve this issue, reach out to the seller directly to clarify the status of your order. You can do this by clicking on the seller's profile from your list of orders to send them a message.
If it turns out that your order is indeed lost or cancelled, you can ask the seller how to request a refund from the TikTok Shop or send a request by heading to your "Your Orders" page, where you'll find the necessary steps to initiate the refund process.
How to Get Free Shipping on TikTok
To secure free shipping on TikTok, watch for seller promotions, utilise coupon codes, shop during special events, bundle purchases, join loyalty programs, and follow TikTok's official promotions. It’s also a good practice to check product descriptions for explicit free shipping offers. Remember that shipping terms may vary, so regularly reviewing the seller's conditions for free shipping eligibility is essential.
How Much is TikTok Shipping?
Individual sellers determine TikTok Shop's shipping costs, which may vary based on the seller's policies, location, and delivery destination. While some sellers may offer free shipping or low-cost options, others may charge higher shipping fees.
To get the exact shipping cost for your order, review the product description or contact the seller directly. It's essential to check the shipping details provided by the seller to understand the specific costs associated with your purchase.
How Do I Contact a TikTok Shop?
Contacting a seller on TikTok Shop is a straightforward process. First, locate your order in the "Your Orders" section. Then, click on the seller's profile to send them a message.
Before you go, here are a few related articles you might enjoy:
- TikTok Shop Fees Explained
- How Do TikTok Shop Returns Work?
- How to Add TikTok Shop Links to Videos
- How to Add Products to TikTok Shop
Conclusion
TikTok Shipping offers various benefits to sellers, such as faster deliveries, expanded market reach, and streamlined fulfilment processes. These benefits cater to the expectations of today's fast-paced world and make managing orders a breeze.
Investing in TikTok accounting software can automatically record and categorise transactions, helping sellers assess the actual cost of their operations, make informed decisions, and identify areas for cost-saving and efficiency improvement.
Link My Books helps you assess the actual cost of your operations, make informed decisions, and identify areas for cost-saving and efficiency improvement. Start simplifying your financial transactions with us today!
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